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Volumn Shadow Service errors when backing upVSS service... We have Veritas Backup Exec version 9. whats going on? we haven't found much information on this event ID... Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 6/9/2005 Time: 3:24:16 AM User: N/A Computer: MAILSERVE Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 55 45 43 58 4d 4c 43 BUECXMLC 0008: 33 38 33 33 00 00 00 00 3833.... 0010: 42 55 45 43 58 4d 4c 43 BUECXMLC 0018: 33 37 38 35 00 00 00 00 3785.... Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 6/9/2005 Time: 3:24:16 AM User: N/A Computer: MAILSERVE Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 55 45 43 58 4d 4c 43 BUECXMLC 0008: 33 38 33 33 00 00 00 00 3833.... 0010: 42 55 45 43 58 4d 4c 43 BUECXMLC 0018: 33 37 38 35 00 00 00 00 3785.... Event Type: Error Event Source: VSS Event Category: None Event ID: 12301 Date: 6/9/2005 Time: 3:24:16 AM User: N/A Computer: MAILSERVE Description: Volume Shadow Copy Service error: Writer MSDEWriter did not respond to a GatherWriterStatus call. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 55 45 43 58 4d 4c 43 BUECXMLC 0008: 33 38 39 31 00 00 00 00 3891.... 0010: 42 55 45 43 58 4d 4c 43 BUECXMLC 0018: 33 37 38 35 00 00 00 00 3785.... Hi Brian,
According to my experience, Volumn Shadow Service (VSS) depends on the Windows backup service. Is there clues in the Windows backup log ? I suggest you use the following steps to isolate this issue: Step 1: Check the backup log =============================== Please open the backup log located to c:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\ folder. Check if the following file contains the following information: Backup Status Operation: Backup Active backup destination: File Media name: "BackupG.bkf created 01/19/2004 at 06:00" Error returned while creating the volume shadow copy:80042301 <--------- Reverting to non-shadow copy backup mode. Step 2: Run Vssadmin command ============================== Open the CMD and issue the following command: Vssadmin List Writers What is the result? Do you observe the following output: Vssadmin list writers ------------------------- vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool (C) Copyright 2001 Microsoft Corp. Error: 0x8000ffff If you get the result above, it is possible that the HKLM\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs contains an invalid or Missing "Location" registry value. The value of "Location" must exist for every catalog and must be a valid path. You can run the following command from a command prompt: REG.EXE QUERY HKLM\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs /s Then look at the output to see if the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs\Sy stem\Location entry is valid. I would like to list the sample broken key as follows: ! REG.EXE VERSION 3.0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\Sy stem If this is the case, the following keys are missing: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\Sy stem\Properties A4790B72-7113-4348-97EA-292BBC1F6770 5 REG_SZ 31,500,1,1 A4790B72-7113-4348-97EA-292BBC1F6770 6 REG_SZ 31,500,1,1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\We b Location REG_SZ C:\Inetpub IsIndexingW3Svc REG_DWORD 0x1 IsIndexingNNTPSvc REG_DWORD 0x0 W3SvcInstance REG_DWORD 0x1 GenerateCharacterization REG_DWORD 0x1 FilterFilesWithUnknownExtensions REG_DWORD 0x0 MaxCharacterization REG_DWORD 0x140 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\We b\Scopes c:\inetpub\wwwroot\ REG_SZ ,,3 c:\windows\web\printers\ REG_SZ ,,3 c:\windows\help\iishelp\ REG_SZ ,,3 c:\program files\common files\business objects\3.0\crystalreportviewers11\REG_SZ ,,3 Please copy the following contents into a notepad file, save the file as *.reg file and import the reg file: ! REG.EXE VERSION 3.0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\Sy stem Location REG_SZ C:\System Volume Information IsIndexingW3Svc REG_DWORD 0x0 IsIndexingNNTPSvc REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\Sy stem\Properties A4790B72-7113-4348-97EA-292BBC1F6770 5 REG_SZ 31,500,1,1 A4790B72-7113-4348-97EA-292BBC1F6770 6 REG_SZ 31,500,1,1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\We b Location REG_SZ C:\Inetpub IsIndexingW3Svc REG_DWORD 0x1 IsIndexingNNTPSvc REG_DWORD 0x0 W3SvcInstance REG_DWORD 0x1 GenerateCharacterization REG_DWORD 0x1 FilterFilesWithUnknownExtensions REG_DWORD 0x0 MaxCharacterization REG_DWORD 0x140 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlset\Control\ContentIndex\Catalogs\We b\Scopes c:\inetpub\wwwroot\ REG_SZ ,,3 c:\windows\web\printers\ REG_SZ ,,3 c:\windows\help\iishelp\ REG_SZ ,,3 c:\program files\common files\business objects\3.0\crystalreportviewers11\ REG_SZ ,,3 In addition, I suggest you refer to the following articles to install the latest update for VSS in win2k3 server. A Volume Shadow Copy Service (VSS) update-2 package is available http://support.microsoft.com/?id=887827 A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003 http://support.microsoft.com/default.aspx?scid=kb;en-us;833167 If the issue persists, please collect the backup log and download the mpsreport tool from the link below to gather the system information: <http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd 915706/MPSRPT_SETUPPerf.EXE> 1. Double click this file to run it. 2. After that, please go to C:\windows\MPSReports\Setup\Reports\Cab . 3. Find a file named [COMPUTERNAME]_MPSReports.CAB 4. Send this cab file to me at v-r***@microsoft.com I look forward to your reply. Best regards, Rebecca Chen MCSE2000 MCDBA CCNA Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.  
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