Get support from MS for only 1 issue

microsoft.public.windows.server.general

21 Mar 2005 11:57 AM

Dario Spagnolo

Hello everyone,

I am trying to get support from Microsoft with a networking issue on
Windows Server 2003, but the only support offer I see for this product
is a bundle of 5 issues. I only need one, so is it possible to only pay
for one problem and not 1000+ € for 5 problems ?

Thanks.

Dario Spagnolo

21 Mar 2005 6:15 PM

Scott Napolitan [MSFT]

Dario Spagnolo wrote:

> Hello everyone,
>
> I am trying to get support from Microsoft with a networking issue on
> Windows Server 2003, but the only support offer I see for this product
> is a bundle of 5 issues. I only need one, so is it possible to only pay
> for one problem and not 1000+ € for 5 problems ?
>
> Thanks.
>
> Dario Spagnolo

What's the issue? You may get it solved here for free! :)

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22 Mar 2005 9:44 AM

Hank Arnold

If you can't get it resolved here or in another newsgroup, you can just call
MS PSS and pay (250+ USD) for a single incident. My guess here is that the
"5 problem" support is a per-paid discount that gives you the same support
for a lower per incident fee.

--
Regards,
Hank Arnold

Show quoteHide quote

"Dario Spagnolo" <i@dariospagnolo.org> wrote in message
news:u6Ia00gLFHA.2492@TK2MSFTNGP14.phx.gbl...
> Hello everyone,
>
> I am trying to get support from Microsoft with a networking issue on
> Windows Server 2003, but the only support offer I see for this product is
> a bundle of 5 issues. I only need one, so is it possible to only pay for
> one problem and not 1000+ € for 5 problems ?
>
> Thanks.
>
> Dario Spagnolo