"Hank Arnold" <rasi***@aol.com> said

> We are running into an intermittent problem with our Roaming Profiles.
> We use a backup program from Veritas called Backup Exec 9.1. On
> occasion, a file is marked as "in use" on the server where the profile
> resides and it is skipped by the backup program. The file remains "in
> use" until we re-boot the server. It's always a *.tmp file and in
> various parts of the profile.This creates a problem in that the user
> can't use the roaming profile until the file is freed. They get the
> message that the profile is not available and they end up using a temp
> profile. This causes problems with Outlook. So far, the only way I've
> found is to re-boot the server. Since this server has all the network
> drives as well as the roaming profiles, it's no small deal to re-boot
> it. If I try to delete the profile from the server, I get a message that
> I can't delete that file.
>
> Right now, I have to go into AD and disable Roaming Profiles until I
> have a chance to re-boot. I'd appreciate any ideas on how to trouble
> shoot this and find out what is causing this. Or a way to get the damned
> file freed up so that I can avoid messing around with AD and re-booting
> the server....
>

"Andrew Mitchell" <amitch***@removecasey.vic.gov.au> wrote in message
news:Xns96C1D50437C68AA12F32EDB83F@207.46.248.16...
> "Hank Arnold" <rasi***@aol.com> said
>
>> We are running into an intermittent problem with our Roaming Profiles.
>> We use a backup program from Veritas called Backup Exec 9.1. On
>> occasion, a file is marked as "in use" on the server where the profile
>> resides and it is skipped by the backup program. The file remains "in
>> use" until we re-boot the server. It's always a *.tmp file and in
>> various parts of the profile.This creates a problem in that the user
>> can't use the roaming profile until the file is freed. They get the
>> message that the profile is not available and they end up using a temp
>> profile. This causes problems with Outlook. So far, the only way I've
>> found is to re-boot the server. Since this server has all the network
>> drives as well as the roaming profiles, it's no small deal to re-boot
>> it. If I try to delete the profile from the server, I get a message that
>> I can't delete that file.
>>
>> Right now, I have to go into AD and disable Roaming Profiles until I
>> have a chance to re-boot. I'd appreciate any ideas on how to trouble
>> shoot this and find out what is causing this. Or a way to get the damned
>> file freed up so that I can avoid messing around with AD and re-booting
>> the server....
>>
>
> The first thing you need to do is to determine which process is locking
> the
> file. You can use Process Explorer from SysInternals
> (http://www.sysinternals.com/Utilities/ProcessExplorer.html) to find what
> is
> locking the file. Just use the Find menu, enter the filename you are
> looking
> for and it will show you which process is locking the file. (you can use
> the
> same utility to free the file handle as a workaround)
>
> Once you have the name of the process you will need to start investigating
> why the process is locking the file. How you do this will depend on which
> process is the culprit.
>
> --
>
> Andy.

"Joshua Bolton" <JoshuaBol***@discussions.microsoft.com> wrote in message
news:67F7B9A6-8E96-4FCB-B66C-1E26A9108DBF@microsoft.com...
> This is why BE has a open file module.  I highly advise you purchase it
> since
> these are files you are aware of.  There are many system files that are
> also
> not backed up due to being open.

"Hank Arnold" <rasi***@aol.com> wrote in message
news:eiygQsSrFHA.716@TK2MSFTNGP10.phx.gbl...
> The problem is not that the files are not backed up. These are TMP files
> and are really not critical at all. The problem is that the locked files
> are preventing the users from loading their roaming profiles. If I catch
> it early enough, I can switch them to local profiles until the files are
> unlocked. But most of the time we get a call about their being getting
> error messages, not seeing the correct desktop (we use Citrix MetaFrame)
> and e-mail not working (profile is  missing).
>
> --
> Regards,
> Hank Arnold