Win 2K Srv all services does not stop

14 Oct 2005 8:06 AM

Spooke

Hi all
I have a Win2K Server Domain Controller of an Active Directory
domain.
If i try to stop a service (is not important what service because for
every service i have the same behavior) i have the error 1053 (timeout
to stop the service) after that the service changes its state to
"wahiting to stop" and i can't do anything else on this service.
If i try to install or unistall something i have an error that says me
that the windows installer service does not respond.
I can't access to the network properties and if i try to go on the web
with internet explorer i can't see any page.
The users of the domain still can login in the domain and if i browse
the network from a client i can see the server and access to it.

Someone knows what's happening? I tried to scan for virusses whith
Symantec Antivirus and whith Nod32 and they didn't find anything!

thanks to all can help me
Gian Paolo

14 Oct 2005 1:44 PM

Torgeir Bakken (MVP)

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.

PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/

This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.

Regards,
Torgeir

Spooke wrote:

Show quoteHide quote

> Hi all
> I have a Win2K Server Domain Controller of an Active Directory
> domain.
> If i try to stop a service (is not important what service because for
> every service i have the same behavior) i have the error 1053 (timeout
> to stop the service) after that the service changes its state to
> "wahiting to stop" and i can't do anything else on this service.
> If i try to install or unistall something i have an error that says me
> that the windows installer service does not respond.
> I can't access to the network properties and if i try to go on the web
> with internet explorer i can't see any page.
> The users of the domain still can login in the domain and if i browse
> the network from a client i can see the server and access to it.
>
> Someone knows what's happening? I tried to scan for virusses whith
> Symantec Antivirus and whith Nod32 and they didn't find anything!
>
>
> thanks to all can help me
> Gian Paolo
>

--
torgeir, Microsoft MVP Scripting, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx